Privacy Policy

Club Rivers and its affiliated entities are dedicated to safeguarding the privacy and security of your personal information. We adhere strictly to the principles outlined in the Privacy Act 1988 (Cth), ensuring compliance with all privacy laws and standards. Management and operations of Club Rivers are overseen by a third-party manager who is an agent of Club Rivers and bound to comply with this Privacy Policy. Our employees, as well as those of our third-party manager, are trained to uphold the highest standards of privacy protection.

This Privacy Policy outlines:

The individuals we collect information from
The types of personal information we gather
How we collect and store this information
Details regarding website usage, devices, and cookies
Use of social media
The purposes for collecting, using, and disclosing personal information
Methods of using and storing personal information
Circumstances for disclosing personal information
Accessing, updating, or correcting personal information
Handling sensitive information
The option of anonymity or pseudonymity
Complaint procedures
How to contact us
Changes to this Privacy Policy

Who Do We Collect Personal Information From?

Club Rivers may collect personal information from patrons, members, and potential customers. This occurs through various interactions, such as filling out membership forms, making inquiries or bookings, ordering goods or services, participating in promotions, or using our website, app, or social media channels.

What Types of Personal Information Do We Collect?

The personal information we collect depends on your interaction with us and may include:

Personal details: Full name, address, and date of birth

Contact details: Phone number and email address

Employment details: Occupation

Images: Collected via CCTV for the safety and security of staff and customers, retained as required by licensing regulations

How Do We Collect and Store Your Personal Information?

Where practical, we collect information directly from you through forms, phone calls, emails, or digital platforms. Information may also be gathered from third parties or independent sources where direct collection is not feasible. Personal information is securely stored in both electronic and physical formats.

Websites, Devices, and Cookies

Club Rivers may collect information through website forms, cookies, and other online tools. Cookies enable us to gather data about your visits, preferences, and interactions with our website. This helps us enhance your online experience. You can adjust your browser settings to block cookies if preferred. Additionally, our site may contain links to third-party websites for your convenience. Please note that we are not responsible for the privacy practices of these external sites.

Social Media

We may collect publicly available data from social media platforms, including comments, feedback, and photos related to Club Rivers. Such information may be used for marketing and promotional purposes.

Why Do We Collect Personal Information?

We collect personal information to:

Identify and communicate with you
Provide and personalize our products, services, promotions, and memberships
Enhance your overall experience with Club Rivers
Comply with legal obligations and regulatory requirements

How Do We Use Your Personal Information?

We use your personal information for purposes including:

Marketing and promotional activities
Managing memberships and accounts
Conducting surveys and research
Ensuring compliance with legal and safety regulations

Personal information may be shared with trusted third parties when necessary to perform our services or comply with legal requirements.

Storage and Security of Your Personal Information

We prioritize the security of your personal information by implementing robust measures to protect it from unauthorized access, misuse, or loss. Outdated or unnecessary information is securely deleted or de-identified.

When Do We Disclose Your Personal Information?

Personal information is disclosed only when:

You provide consent

It is reasonably expected as part of our service
Required by law or regulatory authorities
Necessary to address safety concerns or legal investigations
Accessing and Updating Your Personal Information

We strive to maintain accurate and up-to-date records. You may request access to, or correction of, your personal information by contacting us. If access cannot be granted, we will provide reasons for the decision.

Sensitive Information

Club Rivers does not typically collect sensitive information (e.g., health records, political beliefs) unless explicitly authorized or required by law.

Anonymity and Pseudonymity

You have the option to interact with us anonymously or using a pseudonym where practical. However, certain transactions or services may require identification.

Privacy Complaints

If you believe we have breached privacy laws, please submit your complaint in writing via email or post. We will address your concerns promptly and respond within 30 days.

Contact Us

For privacy-related inquiries or concerns, please reach out to us:

Club Rivers
Address: 32-34 Littleton St, Riverwood NSW 2210
Phone: +61 2 9533 3144
Email: enquiries@clubrivers.com.au

This Privacy Policy may be updated periodically. Please review it regularly on our website for the latest information.

By engaging with Club Rivers, you acknowledge and agree to the terms of this Privacy Policy.